MOBI-AZ

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Refund and Returns Policy

‌Effective Date: September 21, 2026‌

This official Refund and Returns Policy applies to all purchases made via the e-commerce website of Mobilna telefonija MOBI-AZ, Andraž Založnik s.p. operated at www.mobi-az.com. It outlines the standardized, fair terms that govern all return and product exchange procedures for our full catalog of phone cases, Type-C accessories, and other tech products. We have designed this policy to deliver transparent, reliable shopping experiences for every customer, while clearly stating our core rule that standalone “refund only” requests that do not involve the return of the purchased physical product are not permitted under any normal circumstances.

For any questions related to this policy, return eligibility, or procedure guidance, you may contact our customer support team via the following official channels at any time:

  • Operating Entity: Mobilna telefonija MOBI-AZ, Andraž Založnik s.p.
  • Registered Physical Address: Lindek 9, 3213 Frankolovo, Slovenia
  • Official Contact Email: ferny@mobi-az.com
  • Support Phone Line: +386 41 746 563

1. Core Ground Rule: No “Refund Only” Requests Are Accepted

To ensure fairness for all our customers and maintain consistent operational standards that keep our product pricing reasonable, we strictly ‌do not approve any standalone refund requests where the customer chooses to keep the purchased physical product without returning it to our warehouse‌. Partial or full refunds will only be processed after we have received, inspected, and confirmed the returned product meets all our return condition requirements. No exceptions will be made for unapproved “refund only” claims, including for cases where a customer claims minor cosmetic dissatisfaction, no longer needs the product, or mistakenly ordered the wrong item, without returning the original physical goods to us. This rule applies to every product category sold on www.mobi-az.com, including all phone case lines, Type-C adapters, chargers, cables, and other accessories listed in our shop.

2. 30-Day Hassle-Free Return Eligibility Window

All unused, unmodified products purchased from www.mobi-az.com qualify for our 30-day hassle-free return window, counted from the exact date you receive your delivery. To be eligible for a valid return, the product must be in its original resellable condition, with no visible scratches, tear marks, water damage, accidental breakage, or signs of long-term daily use, and all original factory packaging, included accessories, and product labels must be kept intact and attached to the item.

Our 12-month quality guarantee covers all manufacturing defects that occur during normal, intended product use, even after the 30-day general return window closes. If a product develops a factory defect within the 12-month guarantee period, you are still required to return the faulty item to our designated return address, and we will not process any refund-only resolution for covered warranty cases.

3. Valid Return Procedure

To submit an eligible return request, follow these clear steps:

  1. Reach out to our customer support team within the eligible return window, share your order number, the SKU of the product you wish to return, and a brief description of your reason for return. We will review your request and send you a confirmed return authorization along with our designated local return address within 2 business days.
  2. Pack the product securely in protective packaging to avoid transit damage during shipment back to us. Attach no unauthorized labels or stickers to the original product packaging, as this will disqualify your return eligibility.
  3. Ship the returned item using a traceable courier service, and share the tracking number of your return shipment with our support team for tracking purposes. Customers are responsible for covering the return shipping cost unless the product arrives with verified factory defects or shipping damage caused during our initial delivery process.
  4. Our warehouse team will complete a full condition inspection of your returned item within 3 business days after delivery confirmation. Once we confirm the item meets all return eligibility requirements, we will proceed with your requested resolution.

4. Approved Resolutions After Valid Return Confirmation

After we receive and verify your eligible returned product, you can select between two available resolution options, no standalone cash refund without product return will be issued at any stage:

  • ‌Product Exchange‌: You may request an exchange for a different phone case style, different Type-C accessory model, or correct variant of the same product you originally ordered. We will process and ship out the new exchange item to you within 3 business days, and we cover the shipping cost for the replacement delivery within Slovenia.
  • ‌Full Purchase Credit Refund‌: After inspection confirmation, we will issue a full refund of your original purchase amount back to the original payment method you used to place the order. The fund will reflect in your account within 5 to 10 business days, depending on the processing speed of your selected payment service provider.

We only deviate from our no-refund-only rule in extremely rare cases where the product you received is confirmed by our team to be irretrievably lost during the last mile of our initial delivery process, and no physical product ever arrives in your possession. All other scenarios require full product return before any refund or exchange can be activated.

By completing a purchase on www.mobi-az.com, you acknowledge that you have read, understood, and agreed to all the terms laid out in this Refund and Returns Policy.