MOBI-AZ

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Privacy Policy

‌Effective Date: September 21, 2026‌

Welcome to the privacy policy of Mobilna telefonija MOBI-AZ, Andraž Založnik s.p. (hereinafter referred to as “we”, “us”, or “our”). This policy applies to all personal data processing activities conducted through our official e-commerce shopping website www.mobi-az.com, and it is designed to inform you, our valued user, about how we collect, use, store, protect, and share your personal information when you browse, access, create an account, place orders, or use any services on our platform. We are fully committed to complying with applicable Slovenian national data protection legislation, the General Data Protection Regulation (GDPR) of the European Union, and all other relevant privacy standards to ensure that your personal privacy rights are fully safeguarded throughout your interaction with our e-commerce ecosystem.

Our registered contact details are as follows:

  • Operating Entity: Mobilna telefonija MOBI-AZ, Andraž Založnik s.p.
  • Registered Address: Lindek 9, 3213 Frankolovo, Slovenia
  • Contact Email for Privacy Inquiries: ferny@mobi-az.com
  • Contact Phone Number: +386 41 746 563
    If you have any questions, concerns, or requests related to your personal data processing at any time, you can reach out to our designated data protection representative via any of the above contact channels, and we will respond to your legitimate inquiry within 14 calendar days in accordance with regulatory requirements.

1. Information We Collect From You

We only collect necessary categories of personal information that are directly relevant to delivering stable, secure, and high-quality e-commerce services to you, and we never collect personal data beyond the scope explicitly stated in this policy without your separate explicit consent. The types of information we may process include the following categories:

1.1 Information You Provide Actively

This refers to all data you voluntarily submit to us when you use our platform:

  • Account Registration Data: When you create a user account on www.mobi-az.com, we collect your full name, valid email address, contact phone number, and preferred account password (stored in an encrypted, non-plaintext format to prevent unauthorized access).
  • Order and Transaction Data: When you place a purchase order on our site, we collect your shipping address, billing address, selected payment method details (we never store full credit card or debit card numbers, all payment sensitive data is processed directly through certified third-party payment gateways with PCI DSS compliance), order content, purchase history, and transaction confirmation records.
  • Communication Data: When you send us support tickets, customer service messages, feedback forms, or inquiries via our contact page or official email ferny@mobi-az.com, we store the content of your messages, your associated contact information, and our reply records to ensure we can resolve your issues effectively and track follow-up requirements.
  • Preference Data: You may voluntarily choose to share your product preferences, size selection habits, marketing subscription preferences, and customization requirements for your shopping experience on our platform.

1.2 Information We Collect Automatically

When you access and browse our website, our system automatically collects non-sensitive technical information to optimize site performance, prevent security risks, and improve your shopping experience:

  • Device and Log Data: We record your IP address, browser type and version, operating system, device model, unique device identifier, time zone setting, page access timestamps, page stay duration, click stream paths, exit pages, and other access log information. This data helps us diagnose server errors, analyze website traffic trends, and optimize page display compatibility for different devices.
  • Cookie and Similar Tracking Technology Data: We use first-party necessary cookies to maintain your logged-in status, keep your shopping cart items across browsing sessions, and ensure the normal operation of core e-commerce functions. We also use optional analytics cookies with your prior consent to understand how users interact with our product display pages, identify the most popular product categories, and adjust our website layout to reduce your shopping search time. You can fully manage your cookie preferences at any time via the cookie setting panel on our website footer, and disabling non-necessary cookies will not affect your ability to complete regular purchase transactions on www.mobi-az.com.

1.3 Information We Obtain From Legitimate Third Parties

In limited scenarios, we may supplement your data with information from publicly available or legally authorized third-party sources, including address verification services to confirm the accuracy of your shipping information for order delivery, anti-fraud databases to prevent malicious transaction fraud, and social media platform information if you choose to log in to our site via third-party social accounts (we only collect the public profile information you explicitly authorize us to access from those platforms). We never purchase personal data from unauthorized data brokers or unregulated sources.

2. How We Use Your Personal Information

We process your personal data only for explicit, legitimate purposes stated in this privacy policy, and we never use your data in a way that is incompatible with the purposes you have been notified of. The core usage scenarios include:

  • ‌Core Service Delivery‌: We use your order information, shipping address, and contact details to process your purchase request, arrange product shipment, confirm delivery status, handle after-sales support including returns, exchanges, and warranty services, and send you order-related real-time notifications such as payment confirmation, shipment dispatch alerts, and delivery follow-up updates. This processing is necessary to perform the sales contract we sign with you when you place an order on our e-commerce platform.
  • ‌Platform Security and Risk Prevention‌: We use device log data, transaction anomaly detection rules, and anti-fraud information to protect our website, your account, and our entire user community from unauthorized access, account hacking, payment fraud, malicious spam attacks, and other cybersecurity risks. This processing is based on our legitimate interest to maintain a stable, secure e-commerce environment that benefits all users on www.mobi-az.com.
  • ‌Service Optimization and User Experience Improvement‌: We analyze aggregated, anonymized user browsing behavior data to identify which product categories are most favored by our users, optimize our website loading speed, adjust product search algorithm accuracy, streamline the checkout process to reduce redundant operation steps for users, and develop new functions that align with the actual shopping needs of our user base. All data used for such optimization is processed in a way that does not directly identify individual users where possible.
  • ‌Legitimate Marketing Communications‌: With your separate explicit opt-in consent, we may send you regular email newsletters about new product launches, limited-time discount promotions, exclusive member offers, and e-commerce event information. You can unsubscribe from all marketing communications at any time by clicking the “unsubscribe” link at the bottom of every marketing email, or by sending an unsubscribe request to our contact email ferny@mobi-az.com. We will stop sending you marketing messages within 3 working days after receiving your unsubscription request, and we will never process your personal data for marketing purposes without your prior explicit consent.
  • ‌Legal Compliance and Regulatory Requirement Fulfillment‌: We may process your personal data when we are required to do so by valid court order, official regulatory authority instruction, or other legal mandatory requirements, to fulfill our legal obligations as a registered e-commerce business entity in Slovenia.

3. Information Sharing and Disclosure

We never sell, rent, or trade your personal identifiable information to third parties for their own independent marketing purposes under any circumstances. We only share your limited necessary personal data with third parties under the following strictly controlled scenarios, and all third-party partners are required to sign strict data processing agreements with us to ensure your data protection level meets GDPR requirements:

  • ‌Sharing With Service Providers That Support Our E-commerce Operations‌: We share your necessary shipping contact information with our contracted logistics and courier partners, for the sole purpose of completing the product delivery process to your designated address. We also share necessary payment transaction data with our certified payment service providers to process your payment securely. All of these third-party service providers are only allowed to process your data according to our explicit instructions, and they are prohibited from using your personal information for any other purposes outside of providing the services we have contracted with them for.
  • ‌Sharing During Business Transfer Events‌: In the event of a merger, acquisition, asset reorganization, or full or partial sale of our e-commerce business assets, your personal data may be transferred to the successor business entity as part of the business assets. We will require the new entity to continue to abide by the terms of this privacy policy, and we will notify you via prominent notice on our website or via email before any such transfer of your personal data takes place, so that you have the opportunity to exercise your rights under applicable data protection laws.
  • ‌Disclosure For Legal Protection Purposes‌: We may disclose your personal information if we believe in good faith that disclosure is necessary to comply with a binding legal obligation, protect the safety and property rights of Mobilna telefonija MOBI-AZ, our users, or the general public, respond to a verified legal claim, or prevent ongoing illegal activities that may cause harm to others.

We do not share your personal data with any third parties located outside of the European Economic Area (EEA) unless we ensure that the recipient country provides an adequate level of data protection recognized by the European Commission, or we put in place legally approved data protection safeguards such as standard contractual clauses issued by the European Commission, to fully protect your data rights during cross-border transmission.

4. Data Storage and Security Protection

We adopt industry-leading, multi-layered technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, damage, or misuse:

  • ‌Data Encryption‌: All sensitive personal data transmitted between your browser and our www.mobi-az.com website is protected by TLS 1.3 end-to-end encryption technology, to prevent data interception during transmission. Sensitive stored data including your account password is hashed using the AES-256 encryption algorithm, so that even our internal technical team cannot retrieve your original plaintext password under any circumstances.
  • ‌Access Control‌: Only a very limited number of authorized employees of Mobilna telefonija MOBI-AZ who need to access your personal data to fulfill their job responsibilities (such as customer service staff handling your order inquiries) have the permission to access your personal information, and all access behaviors are logged and audited on a regular monthly basis. Any unauthorized access attempt will trigger an immediate security alert to our IT security team.
  • ‌Data Retention Policy‌: We only retain your personal data for the shortest period that is necessary to achieve the specific purposes for which we collected it. For transaction-related data, we retain it for 10 years after the completion of your last order, to comply with Slovenian local tax and commercial record-keeping legal requirements. After your user account is permanently deleted at your request, we will anonymize all your personal data within 30 days, so that it can no longer be associated back to your personal identity for any processing purpose.
  • ‌Regular Security Audits‌: We conduct quarterly third-party cybersecurity penetration tests, annual PCI DSS compliance audits for payment processing systems, and regular employee data protection training to continuously improve our data security defense capabilities. In the very unlikely event of a personal data breach that may pose a high risk to your rights and freedoms, we will notify you and the relevant Slovenian data protection supervisory authority within 72 hours after we become aware of the breach, in full compliance with GDPR mandatory notification requirements.

5. Your Data Rights As A User

Under the applicable EU GDPR and Slovenian national data protection laws, you have a full set of enforceable rights related to your personal data processing activities on our platform:

  1. ‌Right of Access‌: You have the right to request a copy of all the personal data we hold about you, free of charge for your first access request in each calendar year. You can submit this request via email to ferny@mobi-az.com, and we will provide you with a structured, machine-readable copy of your data within one month.
  2. ‌Right to Rectification‌: If you find that the personal information we hold about you is inaccurate or incomplete (such as an outdated shipping address, wrong contact phone number), you can modify it directly in your user account settings page on www.mobi-az.com, or submit a correction request to our team, and we will update the relevant information without unnecessary delay.
  3. ‌Right to Erasure (“Right to be Forgotten”)‌: You have the right to request us to delete all your personal data we hold, under circumstances including when the data is no longer necessary for the original purposes we collected it for, when you withdraw your consent that the processing was originally based on, or when you object to the processing and we have no overriding legitimate legal grounds to continue the processing. We will process your erasure request within one month, unless we are legally required to retain certain data for mandatory record-keeping purposes.
  4. ‌Right to Restriction of Processing‌: You have the right to require us to suspend the processing of your personal data when you contest the accuracy of the data, when the processing is unlawful but you do not want us to delete the data, or when we no longer need the data but you require us to retain it for the establishment, exercise, or defense of legal claims.
  5. ‌Right to Data Portability‌: You have the right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format, and you have the right to transmit that data to another data controller without any obstruction from us, for all processing activities that are based on your consent or the performance of a contract with you.
  6. ‌Right to Object‌: You have the right to object to our processing of your personal data that is based on our legitimate interest grounds, at any time, for reasons related to your particular situation. We will stop the relevant processing unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms. You also have the absolute right to object to our processing of your personal data for direct marketing purposes at any time, without needing to provide any specific reason.
  7. ‌Right to Withdraw Consent‌: For all processing activities that you have previously given explicit consent to (such as subscribing to marketing emails, allowing the use of non-necessary analytics cookies), you have the right to withdraw your consent at any time, without affecting the lawfulness of the processing we conducted before your consent withdrawal.
  8. ‌Right to Lodge a Complaint‌: If you believe that our processing of your personal data violates applicable data protection regulations, you have the right to submit a complaint directly to the competent data protection supervisory authority in Slovenia, or to the relevant data protection authority in the EU member state where you reside.

All of the above rights can be exercised by sending a clear written request to our contact email ferny@mobi-az.com, or contacting us via phone at +386 41 746 563. We will never charge you any fee for processing your legitimate rights request, unless your request is clearly repetitive, excessive, or manifestly unfounded, in which case we may charge a reasonable administrative fee after notifying you in advance. We may need to verify your identity before processing your rights request, to make sure that the person making the request is the legitimate data subject that the personal data belongs to.

6. Children’s Privacy Protection

Our e-commerce shopping website www.mobi-az.com is not directed at individuals under the age of 16, and we do not knowingly collect any personal identifiable information from children under the age of 16. If you are a parent or legal guardian of a child under 16, and you become aware that your child has provided us with personal data without your prior parental consent, please contact us immediately via our official email ferny@mobi-az.com. We will take measures to delete all relevant personal information of that child from our servers completely as soon as possible.

7. Updates to This Privacy Policy

We may occasionally update and modify the terms of this privacy policy to adapt to new business function adjustments, changes in legal regulatory requirements, or feedback from our users. When we make substantial changes to this policy, we will post a prominent notification on the homepage of www.mobi-az.com for at least 7 consecutive days, and we will also send you a notification email to your registered account email address, to fully inform you of the adjusted terms before they take effect. Your continued use of our e-commerce platform services after the effective date of the updated privacy policy will constitute your acknowledgment and agreement to the revised terms of the policy. We encourage you to review this privacy policy periodically whenever you visit our website, to stay informed about how we protect your personal information.

This privacy policy constitutes the full and legally valid agreement between you and Mobilna telefonija MOBI-AZ, Andraž Založnik s.p. regarding the personal data processing activities related to your use of our e-commerce website, and all disputes related to privacy protection are governed by the laws of the Republic of Slovenia. If you have any questions about any clause in this policy, do not hesitate to contact us at any time via ferny@mobi-az.com or +386 41 746 563.