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Effective Date: September 21, 2026
This official Shipping Policy applies to all order fulfillment and delivery services provided by Mobilna telefonija MOBI-AZ, Andraž Založnik s.p. for purchases placed through our official e-commerce website www.mobi-az.com. It outlines transparent, consistent rules covering order processing timelines, shipping coverage, delivery fees, tracking mechanisms, and post-delivery support for all our premium phone cases and high-performance Type-C accessories. We have designed this policy to eliminate unexpected surprises for every shopper, so you can stay fully informed about the full delivery journey of your tech accessory order from the moment you complete checkout.
For any shipping-related inquiries, order adjustment requests, or delivery issue reports, you can reach our dedicated logistics support team via the following official channels at any time:
- Operating Entity: Mobilna telefonija MOBI-AZ, Andraž Založnik s.p.
- Registered Business Address: Lindek 9, 3213 Frankolovo, Slovenia
- Official Shipping Support Email: ferny@mobi-az.com
- Customer Service Hotline: +386 41 746 563
1. Order Processing Timeline
All paid orders submitted on www.mobi-az.com enter our standardized verification and preparation workflow immediately after successful payment confirmation. As stated on our FAQ page, 98% of all valid in-stock orders are packed and dispatched for shipment within 3 business days, excluding weekends and official Slovenian public holidays.
Our order processing team conducts 3 core checks before dispatching any parcel: first, we verify the selected product matches your specified phone model or accessory specification to eliminate mispicks; second, we inspect the product for any minor manufacturing defects to ensure you receive a flawless item; third, we use shock-absorbent protective packaging tailored for tech accessories to prevent transit scuffs and damage. If you need to modify your shipping address, adjust order details, or cancel your order before it is marked as dispatched, you can contact our support team at the earliest possible opportunity, and we will process your request free of charge before the parcel leaves our warehouse. Once the order has been handed over to our courier partner, address modification requests cannot be guaranteed to take effect, so we recommend double-checking all shipping information carefully at the checkout stage.
2. Shipping Coverage and Delivery Fees
We currently offer two main shipping tiers for all customers:
- Standard Domestic Shipping (Slovenia): This service is available for all delivery addresses within the territory of Slovenia, with a flat rate of 2.99 EUR for all orders under 30 EUR. All orders with a total value exceeding 30 EUR qualify for complimentary free standard shipping automatically at checkout. Standard shipping for domestic orders takes 2 to 5 business days from dispatch, covering all locations including Frankolovo, Ljubljana, Maribor, and other major towns and rural zones across the country.
- Express Domestic Shipping (Slovenia): For customers who wish to receive their order faster, we offer an optional express shipping service for a flat fee of 6.99 EUR. Express parcels are prioritized for packing, and you can receive your order within 1 to 2 business days after dispatch for almost all domestic addresses.
For cross-border orders from other European Economic Area countries, we offer competitive international shipping rates calculated dynamically at checkout based on your delivery location, with typical delivery times ranging from 5 to 10 business days. All international orders are fully compliant with EU cross-border logistics regulations, and no hidden customs fees will be charged to customers within the EEA.
3. Parcel Tracking and Delivery Updates
The moment your order is dispatched from our warehouse, we will send an automatic notification to your registered email address, including a unique public tracking link linked to your parcel. You can use this tracking number to check real-time location updates, transit milestones, and estimated delivery timestamps directly on our courier partner’s platform 24/7. We will also send you proactive SMS alerts to your provided contact phone number for key updates, including the day before your scheduled delivery, and a notification when the courier has arrived at your delivery address.
If the tracking status shows a successful delivery but you have not received your parcel, please contact our support team within 7 calendar days of the marked delivery date. We will launch a full investigation with our courier partner immediately, and arrange a free resend of your order or process a valid resolution for you if the parcel is confirmed lost during last-mile delivery.
4. Delivery Exceptions and Customer Responsibilities
Please note that our standard shipping delivery guarantee does not apply for delays caused by force majeure events including extreme adverse weather conditions, official postal service strikes, or unexpected public health restrictions that are outside of our operational control. In these rare scenarios, our support team will proactively reach out to you to update you on revised delivery timelines, and offer you optional free shipping priority upgrades as a gesture of goodwill where possible.
You are required to inspect the outer parcel packaging for visible signs of severe damage or tampering before signing off on the delivery. If you find the parcel outer packaging is visibly crushed, soaked, or opened before delivery, you can refuse to sign for the parcel and contact our team immediately, so we can arrange a free replacement shipment for you without extra cost.
By placing an order on www.mobi-az.com, you confirm that you have read, understood, and agreed to all the terms outlined in this Shipping Policy.